Page 7 - Metro Glass Catalogue

Metro Glass is totally committed to under- standing and meeting the quality needs and expectations of all our customers. Metro Glass has a proud reputation for delivering quality products. We maintain high standards for workmanship, product quality, code and regulatory compliance. Assuring our clients that we are held accountable to the highest standards of reliability is always our goal.
We have established a comprehensive quali- ty assurance system that allows us to focus on the following principles:
·Quality is the responsibility of every employee
·Ethical workmanship and customer satisfaction is paramount
·Products and services must be deliv- ered on time and at the agreed upon price
·Continuous improvement and training is vital to ensure that our customers re- ceive world class products and services
·Our management systems, practices, products, customers and employees must be measured in terms of perfor- mance. Performance indicators guide us to the area(s) in need of corrective action and review
Metro Glass will adhere to the spirit and intent of our quality policy, as well as the di- rectives of this quality assurance manual and its supporting quality system documentation. We will continue to aggressively strive to ensure that customer satisfaction is achieved at all times and in all things.